Gritware Web Tracks 2011 v8.1

Software

Browser Based
Web Tracks runs on IIS (Internet Information Services) on a computer in your environment. This makes deployment of the software extremely easy. Install it on a single computer and point your browser to the url. Web Tracks 2011 supports the following browsers: Internet Explorer 6.0+ Google Chrome 1.0+ Mozilla Firefox 2.0+
Netscape Navigator 9.0+ Opera 9.0+ Apple Safari 3.0+
Help Desk Software
Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Web Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your Web Tracks Inventory. Depending on the user license you purchase for Web Tracks, you may have multiple technicians using the Help Desk feature.
Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified.
Web Tracks even has an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.
Self Service Help Desk Portal
All users of the software will have access to the self-service help desk portal. This web page allows users to submit new requests, lookup existing requests and search your knowledge base. In Web Tracks there is no limit to the number of end-users who only sumbit tickets. When purchasing Web Tracks for you only pay for named technicians who work on the ticket requests.
Since Web Tracks integrates with Active Directory you have the option of letting your users sign-in to the Help Desk Portal using their Active Directory account and password.
To see an example of the 'end-user' view. Sign on to the Web Tracks Online Demo using 'jdoe' as the username -- there is not a password.
Knowledge Base
Web Tracks includes a powerful searchable knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. When a technician creates a knowledge base article, he may choose whether or not end-users (as opposed to technicians) may view the article.
Knowledge Base Articles are created using a powerful Microsoft Word Style WYSISYG HTML Editor. Articles may include inline images and may store files as related attachments.
Asset Management Software
Computers
Tracking computers in Web Tracks is the core component of your IT inventory. In Web Tracks, users, software, peripherals, and help desk tickets can be linked to computers. This makes tracking items associated with computers very simple. If a new monitor is purchased for the computer, you simply de-allocate the old monitor and allocate the new one. The computer will still be associated with the same user, software, peripherals, and help desk tickets.
By using Web Track Audit, you can automatically discover and import computer records audits into Web Tracks.
Some of the computer information that Web Tracks keeps track of includes: hard disk space, memory, CPU type, manufacturer date, etc... This information allows you to get detailed reports on all of your computers and will assist your technicians when troubleshooting systems.
Peripherals
Web Tracks takes a unique approach to tracking and organizing peripherals. Peripherals would include but not be limited to monitors, keyboards, printers, docking stations, scanners, etc. You decide the granularity level of the peripherals you wish to track. You can customize the categories of peripherals you wish to track (e.g., scanners, displays, printers). You could even create generic categories to include office equipment not related to computers (e.g., copiers, overhead projectors). Once you have entered information about your peripherals, you can allocate them to users and/or computers. This allows for detailed reporting on all of your assets, full computer hardware audits, and the ability to easily link Help Desk tickets to your peripherals. All of the peripherals you wish to track will be assigned an asset number. This will help you quickly identify any piece of tracked equipment.
Some of the peripheral information that Web Tracks keeps track of includes: peripheral type, vendor, model, serial number, computer allocated to, etc. This information allows you to get detailed reports on all of your peripherals, and will assist your technicians when troubleshooting systems.
Software Licensing
When you run Web Tracks Audit it will automatically create or update computer records in your database. You will then have a detailed record of the software that was found on each of your computers.
Web Tracks also provides an easy way to track software assets such as CD's, downloaded programs, Open License Agreements etc. The program automatically counts your software assets to give you a total count of software licenses owned for each product.
Web Tracks is a tool that will help you complete a FULL software audit. If you are looking for software to facilitate a software audit in your organization be sure to compare the following chart.

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Gritware Web Tracks 2011 v8.1

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